Evaluation National Contact Point OECD Guidelines
The OECD Guidelines for Multinational Enterprises comprise a set of guiding principles and standards for international responsible business conduct (RBC). The National Contact Point (NCP) has the task to further the effectiveness of the Guidelines, among others by addressing complaints filed by (potentially) affected people or other stakeholders.
This IOB evaluation analyses the results of the Dutch NCP between 2012 and 2018.
It reviews all specific instances handled in this period and makes a comparison with the performance of NCPs in Germany, the United Kingdom, Norway and Denmark.
Furthermore, the evaluation takes an in-depth look at four interesting cases of complaints involving Heineken, ABP/APG, Shell and Atradius DSB.
